PEAK FRESH
Terms & Conditions
Version 2026-10-15 · Draft for owner review; not a claim of legal compliance.
Accounts
Provide accurate account details, keep your sign-in credentials private, and use your account for your own orders. Contact Peak Fresh if you cannot access or correct your account details.
Menu and availability
Prices and available products shown at checkout apply to the submitted order. Availability can change. The system validates the price and pickup slot when the order is created.
Orders and pickup
Orders require an available pickup slot and pass the website order validation. Review the order number, total and pickup details after placing an order. Contact Peak Fresh promptly if details appear incorrect.
Payment
Pay the displayed total using the Pochi la Biashara instructions after ordering. “I've placed my M-PESA payment” only reports what a customer says; it does not verify payment. An authorized admin checks actual merchant transaction records. Keep your M-PESA confirmation message.
Cancellations and refunds
Cancellation and any refund decision are handled by Peak Fresh. Rejection or cancellation does not mean a refund was issued. Contact Peak Fresh about a specific order; the owner must confirm the actual process before treating these terms as final.
Service and terms updates
Peak Fresh may update menu items, prices, pickup availability, website features or these terms. The owner should decide how customers are notified and when renewed acceptance is needed.
Contact
Call 0117543603 or use WhatsApp.